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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Shyanna Harrison

Shyanna Harrison

November 14, 2025

5  out of  5
rating by Shyanna Harrison
"Very friendly and great customer service!"
We responded:
"Thank you so much, Shyanna! We're delighted to hear you had a great experience with our team. Providing friendly and attentive customer service is our top priority. We look forward to assisting you again in the future! - Jose "
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Chris Bankey

November 14, 2025

5  out of  5
rating by Chris Bankey
"Yamill spent extra time and effort with us getting the exact coverage we were looking for."
We responded:
"Thank you, Chris! We're glad to hear that Yamill was able to take the time to find the perfect coverage for you at a great price. We appreciate your feedback and look forward to serving you again! - Jose"
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Elaine Wathen

November 14, 2025

5  out of  5
rating by Elaine Wathen
"Excellent service from Esteban. One and done. Other agencies kept coming back for info and then did not respond. Esteban took the time to get all info and provide me with final numbers."
We responded:
"Thank you so much for your kind words, Elaine! We're thrilled to hear that Esteban was able to provide you with excellent service and a seamless experience. We pride ourselves on clear communication and efficiency, so it's great to know that Esteban delivered just that. If you ever need assistance in the future, please don't hesitate to reach out! - Jose "
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Lucy Hembel

November 5, 2025

5  out of  5
rating by Lucy Hembel
"Great service! Hank you Yamill."
We responded:
"Thank you so much, Lucy! We're thrilled to hear you had a great experience. We'll be sure to pass your kind words along to Yamill! - Jose "
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Cindy Smits

October 31, 2025

5  out of  5
rating by Cindy Smits
"Excellent work with State Farm Jose Pomales finding medical insurance for me and my sister in law. Miguel worked with us for days explaining different plans and options. Great Job!"
We responded:
"Thank you so much for your kind words, Cindy! We're thrilled to hear that Miguel was able to assist you and your sister-in-law in finding the right medical insurance plans. We appreciate your trust and are glad our team could provide clear explanations and support throughout the process. If you ever need assistance again, we're here to help! - Jose "
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travis hartmann

October 27, 2025

5  out of  5
rating by travis hartmann
"He was very nice and helped explain all the information easily for me to understand what was happening and for what I needed to have for my company compliance"
We responded:
"Thank you, Travis, for your kind words! I'm glad we could help explain everything clearly and make the compliance process easier for you and your company. If you have any more questions or need further assistance, please don't hesitate to reach out. - Jose "
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Roger Munnings

October 26, 2025

5  out of  5
rating by Roger Munnings
"José is the reason I continue to stay with State Farm. His deep knowledge of my policy and genuine willingness to help make all the difference. Whenever I’ve needed assistance, José has gone above and beyond to ensure I’m taken care of. Even when he’s unavailable, his team steps in with the same caring, can-do attitude that makes me feel supported and valued. They truly embody a 24/7 commitment to their customers, and for that, I’m sincerely grateful."
We responded:
"Thank you so much for your kind words and thoughtful review Roger! We’re thrilled to hear that our team have consistently provided you with knowledgeable, caring, and dedicated service. Your satisfaction and trust mean the world to us, and we’re committed to continuing to support you whenever you need us. We truly appreciate your loyalty to State Farm! - Jose "
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Wil Cruz

October 25, 2025

5  out of  5
rating by Wil Cruz
"If I could give more than 5 stars, I would. Jose Pomales and his office exceeded all my expectations with professionalism, genuine care, and unbeatable attention to detail. Communication was clear and timely, and the results spoke for themselves. Truly a standout experience—highly recommend!"
We responded:
"Thank you so much, Wil! We’re delighted to hear that our team exceeded your expectations with professionalism and genuine care. Clear communication and attention to detail are very important to us, and we’re glad it made a difference for you. Your recommendation means a lot—thank you for trusting us! - Jose "
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Arlene Creighton

October 22, 2025

5  out of  5
rating by Arlene Creighton
"If you’re looking for State Farm insurance, this office does the job right. Yamill and Ruthann were extremely nice and professional and I would highly recommend them to anybody looking for SF insurance."
We responded:
"Thank you so much, Arlene! We’re glad to hear that Yamill and Ruthann provided you with professional and friendly service. Your recommendation means a lot to us, and we’re happy to know we could help you find the right State Farm insurance. We appreciate your support! - Jose"
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Michelle Taylor

October 21, 2025

5  out of  5
rating by Michelle Taylor
"Esteban took care of all my insurance needs. He was very personable and knowledgeable. Couldn’t have asked for a better experience! Thank you!!!!"
We responded:
"Hi Michelle! Thank you so much for your kind words! We're thrilled to hear that Esteban provided you with knowledgeable and personable service. It's wonderful to know you had such a positive experience. We truly appreciate your trust and look forward to assisting you with any future insurance needs! - Jose "
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Nicole Iosue

October 21, 2025

5  out of  5
rating by Nicole Iosue
"Yamill, You are my hero today! I have been a State Farm customer since I was 16, now 35 years later I am still getting outstanding service. Yamill was able to swiftly resolve an auto coverage issue with such grace and professionalism! I appreciate all of your efforts. Gratefully yours, Nicole Iosue"
We responded:
"Hi Nicole! Thank you so much for your kind words and for being a loyal State Farm customer for all these years! We're thrilled to hear that Yamill was able to assist you promptly and with such professionalism. Your appreciation means a lot to us, and we'll be sure to share your compliments with Yamill. If you ever need anything else, we're always here to help. - Jose "
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Tristan Harvey

October 17, 2025

5  out of  5
rating by Tristan Harvey
"Best man to get auto insurance he was super friendly and helpful would 100% recommend"
We responded:
"Thank you for reviewing our State Farm office, Tristan! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. - Jose "
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Patricia Daerda

October 10, 2025

5  out of  5
rating by Patricia Daerda
"Esteban did a great job. He was personable and very patient and helpful"
We responded:
"Thank you so much for your kind words, Patricia! We're thrilled to hear that Esteban provided personable, patient, and helpful service. We appreciate your feedback and look forward to assisting you again in the future! - Jose"
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John Boucher

October 6, 2025

5  out of  5
rating by John Boucher
"Extremely helpful service from Yamill Pomales today…thanks so much for your help getting my insurance policy transferred to my new vehicle!"
We responded:
"Thank you for your wonderful feedback, John! We're glad to hear that Yamill provided extremely helpful service in transferring your insurance policy. We appreciate your trust and are always here to assist you with any future needs! - Jose "
Profile photo of Nichelle Coles

Nichelle Coles

October 4, 2025

5  out of  5
rating by Nichelle Coles
"Such a dedicated and caring team of professionals! My previous agent retired and my policies were transferred to the Polames team. Thank you for caring about your clients! Like a good neighbor at its finest"
We responded:
"Thank you so much for your kind words, Nichelle! We're thrilled to hear that our team has been able to provide you with the dedicated and caring service you deserve. It's our priority to treat every client like a valued neighbor, and we're grateful for the opportunity to support you with your policies. If you ever need anything, we're always here to help! - Jose "
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Press Family

September 23, 2025

1  out of  5
rating by Press Family
"Safelight suggest we contact our agent and we did. We just switched to this office recently hoping to get better customer service than our last agent. We were sorely disappointed. Not only was the guy that called back unprofessional but he kept quoting the same thing over and over without answering questions. We asked that the actual agent call us but he never did. We finally got a better explanation and service from calling the 1-800 number thankfully but with multiple policies and over 25 years with State Farm, we need an agent that will actually provide answers and not talk as if they're texting."
We responded:
"Hello Mr. Press, hope you and the family are doing well. I'm sorry to hear that your experience with our State Farm office fell short of your expectations. We take your feedback seriously and will review all calls made and steps taken in your case to learn and improve. I will also verify all of the communications with State Farm since we don't employ a Sebastian and share your feedback. I know your new agent will take good care of your insurance needs, I happen to know him, and he is a good person. I'm sorry that my efforts in escalating your request all the way up to State Farm management as I said I would in my emails with you didn't produce the results you were looking for. I did push; however, they have the last say in determining coverage. With that said, I'm glad that my efforts did produce a call to you from management when you mentioned to me nobody had reached back to you. Our office is here to assist in the future if the need ever arises or you'd like to discuss further with me. Wishing you and the family the best and a blessed rest of the week. - Jose "
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Johnny Collins

September 19, 2025

5  out of  5
rating by Johnny Collins
"Ruth Ann is phenomenal and extremely well versed and knowledgeable. She is very thorough and provided excellent customer service!! Thank you Ruth"
We responded:
"Thank you so much, Johnny! We're thrilled to hear that Ruth Ann provided you with exceptional service and expertise. We truly appreciate your kind words and look forward to assisting you again in the future! - Jose"
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Stephen

September 16, 2025

5  out of  5
rating by Stephen
"Jose Pomales provides superior service and the peace of mind needed for any and all of your insurance needs! I am very grateful."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! - Jose "
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Leslie Ramirez

September 4, 2025

5  out of  5
rating by Leslie Ramirez
"Awesome customer service. Explained everything in detail and patient."
We responded:
"Thank you so much, Leslie, for your kind words! We're thrilled to hear that you had a great experience with our team. Providing detailed explanations and patient service is very important to us, and we're glad it made a difference for you. We appreciate your support! - Jose "
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Rebecca Sherva

August 22, 2025

5  out of  5
rating by Rebecca Sherva
"Ruth Ann was wonderful, so kind and helpful. Give her a big raise Jose. Rebecca Sherva"
We responded:
"Thank you for your five-star review, Rebecca! We pride ourselves on providing our customers with a memorable insurance experience, and we’re happy to know that your experience with our office merited a flawless rating! – José "
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Jackie Lane

August 22, 2025

5  out of  5
rating by Jackie Lane
"Miguel was a class act and the best customer service representative I have dealt with. He is a good man"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Miguel; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. - Jose"
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William Anton

August 20, 2025

5  out of  5
rating by William Anton
"Responsive and professional. Appreciated Mr. Gerard Pomales help and guidance."
We responded:
"We appreciate your review, William! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! - Jose "
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C Grace

August 19, 2025

5  out of  5
rating by C Grace
"My previous state farm agent retired and Jose Pomales agency took over. My first encounter was a unique situation that I needed help with and Miquel was excellent and worked with the claims department and myself to handle my needs. I am very grateful for the professional and caring attitude. Excellent agency !!!"
We responded:
"Thank you so much for your kind words! We're truly grateful for your trust in Jose Pomales Agency, and we're delighted to hear that Miquel was able to provide you with excellent, professional, and caring support during your unique situation. Your satisfaction means a lot to us, and we look forward to continuing to serve you with the same dedication. Thank you again! - Jose "
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Rebecca Dempsey

August 14, 2025

5  out of  5
rating by Rebecca Dempsey
"Miguel at Jose Pomales office was a HUGE help to us! He went over and above to help us get straightened out after our prior State Farm rep retired. Thank you Miguel and we highly recommend you!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Miguel's service; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. - Jose "
Profile photo of Rose Hoelldobler

Rose Hoelldobler

July 25, 2025

5  out of  5
rating by Rose Hoelldobler
"Our company switched over to StateFarm for all our business needs and we are so pleased that we did. Miguel Andres Salvatierra is awesome ! Very east to communicate with and patient with our questions. All requests have been expedited promptly. Great working with this team. Rose"
We responded:
"Thanks so much for the kind words, Rose! I couldn’t agree more. Miguel is fantastic, and we’re lucky to have him on the team. I’ll be sure to pass along your shout-out! We always strive to respond to questions and concerns as quickly as possible, so I’m glad we could help. We appreciate the review! – José"