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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Nancy Q

Nancy Q

July 15, 2026

5  out of  5
rating by Nancy Q
"Moving to Florida meant finding a new insurance agent, and State Farm referred me to Jose Pomales’ office. If this first experience is any indication of how they do business, I landed in exactly the right place.

Kim was the first person I spoke with, and her kindness immediately put me at ease. She made me feel welcomed before we ever discussed insurance.

Then Esteban Vega took over, and I was genuinely impressed. Great customer service is becoming rare, but Esteban delivered it effortlessly. He didn’t just write a policy—he owned the entire experience. He found me excellent coverage at a competitive price, patiently explained every option, coordinated with my previous State Farm agent to ensure nothing fell through the cracks, handled the policy transition, helped me set up AutoPay and paperless billing, made sure I had my insurance cards and binder, and even walked me through what I needed to do to register my vehicle in Florida. Every question was answered before I even had to ask it.

The entire process was seamless, professional, and remarkably thorough. I never felt rushed, and I always felt like my time and concerns mattered.

Exceptional teams don’t happen by accident—they’re built by great leadership. Jose Pomales has clearly built one. Kim’s kindness, Esteban’s expertise, and their commitment to taking care of their customers have earned my complete confidence. If you’re looking for an insurance office that truly goes above and beyond, this is it."
We responded:
"Hello Nancy. Thank you so much for taking the time to share your experience!

I'm thrilled to hear that my team helped make your move to Florida smooth and stress-free. It means a lot that Kim’s kindness put you at ease from the start and that Esteban went above and beyond to ensure you had the right coverage, clear explanations, and a seamless transition; right down to AutoPay, paperless billing, and guidance for registering your vehicle.

Your detailed feedback reflects exactly what we aim for: responsive, thorough, and genuinely customer-focused service. We truly appreciate your trust and confidence, and we’re grateful State Farm referred you to us.

If you ever need anything, we’re here for you! - Jose"
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A Amartz

July 2, 2026

5  out of  5
rating by A Amartz
"Esteban was extremely helpful with my insurance policy. He was very patient with me and took the time to answer all of my questions and address all of my concerns."
We responded:
"Hi A Amartz! Thank you so much for your kind review! We’re thrilled to hear that Esteban was extremely helpful and patient, and that he took the time to answer all of your questions and address your concerns. We truly appreciate your trust and look forward to helping you again in the future.- Jose"
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Ben Harrison

June 24, 2026

5  out of  5
rating by Ben Harrison
"The Pomales Team is excellent. Very professional over the phone and Yamill is more than happy to answer questions thoroughly for the best policy. Rates are very reasonable and getting in contact with a real person is easy with these guys. Would highly recommend. Thank you Yamill!"
We responded:
"Hi Ben. Thanks so much for taking the time to leave such a kind review! We’re thrilled to hear you had a great experience with our team, especially Yamill. We aim to make everything as clear and easy as possible, professional support, thorough answers, and fair rates. We really appreciate your recommendation and we’re grateful you chose The Pomales Team. Thanks again! - Jose "
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Sylvia Gutierrez

June 14, 2026

5  out of  5
rating by Sylvia Gutierrez
"Yamil was so informative and helpful. He explained everything step by step and made adding a new car easy and got me a great rate. He was patient and working with him was a 10/10 experience!!"
We responded:
"Hi Sylvia. Thank you for your wonderful review! We’re so happy to hear that Yamill was informative, patient, and able to walk you through everything step by step to make adding your new car easy. We truly appreciate your 10/10 experience feedback and for choosing The Pomales Team. Thanks again! - Jose "
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Wendy Thomas

June 11, 2026

5  out of  5
rating by Wendy Thomas
"Yamill went above and beyond to answer all of my questions and ensure that all of my ducks were in a row with my policy. He was friendly and approachable and took time to explain everything in detail."
We responded:
"Hi Wendy,

Thank you so much for your wonderful review! We’re thrilled to hear that Yamill went above and beyond to answer all of your questions and help ensure everything was in order. It’s great to know you felt welcomed, friendly, and that he took the time to explain everything clearly and in detail.

We truly appreciate your trust and support; we’ll be sure to share your feedback with Yamill! - Jose "
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Margaret Callaghan

June 11, 2026

5  out of  5
rating by Margaret Callaghan
"I recently purchased both home and auto insurance through your Company. Ruthann Czerenda assisted me with the purhase. She explained all the details of coverage in a professional and friendly way. The experience was made much easier with her expertise."
We responded:
"Hi Margaret! Thank you so much for the great review. We’re happy Ruthann made your home and auto insurance purchase feel clear, friendly, and easy, especially with all the coverage details. And we’re thrilled you found a great price! If you ever need anything in the future, don’t hesitate to reach out, we’re here to help. - Jose"
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Jeff Cummings

May 29, 2026

5  out of  5
rating by Jeff Cummings
"Quick response…. Friendly agent"
We responded:
"Hi Jeff, thank you so much for your kind review! We’re glad you had a quick and friendly experience with the Jose Pomales State Farm Team. If you ever need anything, we’re here to help. - Jose"
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Cindy Smits

May 11, 2026

5  out of  5
rating by Cindy Smits
"Excellent work with State Farm Jose Pomales finding medical insurance for me and my sister in law. Miguel worked with us for days explaining different plans and options. Great Job!"
We responded:
"Thank you so much for your kind words, Cindy! We're thrilled to hear that Miguel was able to assist you and your sister-in-law in finding the right medical insurance plans. We appreciate your trust and are glad our team could provide clear explanations and support throughout the process. If you ever need assistance again, we're here to help! - Jose "
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Joe Harris

May 8, 2026

5  out of  5
rating by Joe Harris
"Great customer service."
We responded:
"Thank you, Joe, for the 5-star review. We value your feedback, and we’re glad our team was able to be of service. Our aim is always to provide outstanding customer service! - Jose "
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Arthur Guillaume

April 9, 2026

5  out of  5
rating by Arthur Guillaume
"I had the distinct pleasure of working with your wonderful agent Ruth Anne today who helped me with a quote on auto insurance so that I could bundle it with my existing home owner's insurance with State Farm via your agency. Having a valuable agent on your staff like Ruth Anne makes it easy to make changes to insurance coverage. Please let her know that I had a great experience while enjoying her care, professionalism and great demeanor during the entire process. Thank you."
We responded:
"Thank you, Arthur, for taking the time to share this.
We’re glad to hear that your experience with State Farm through our agency was a positive one. Ruth Anne takes great pride in how she serves our customers, and it’s great to see that reflected in your interaction.
Making coverage decisions should feel clear, comfortable, and well-guided, and that’s exactly the standard we hold our team to.
We appreciate your trust and look forward to continuing to support you.— Jose"
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Ken Lemanowicz

April 6, 2026

5  out of  5
rating by Ken Lemanowicz
"Everyone was very pleasant and all of the insurance details were completely explained. Plus, I saved a lot of money switching from my previous homr and auto insurance companies."
We responded:
"Hi Ken,
Thank you for taking the time to share your experience, we truly appreciate it. I’m glad to hear that everything was clearly explained; that’s always our goal.
We appreciate the opportunity to serve you and are here whenever you need us.
— Jose"
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Nichelle Coles

March 31, 2026

5  out of  5
rating by Nichelle Coles
"Such a dedicated and caring team of professionals! My previous agent retired and my policies were transferred to the Pomales team. Thank you for caring about your clients! Like a good neighbor at its finest"
We responded:
"Thank you so much for your kind words, Nichelle! We're thrilled to hear that our team has been able to provide you with the dedicated and caring service you deserve. It's our priority to treat every client like a valued neighbor, and we're grateful for the opportunity to support you with your policies. If you ever need anything, we're always here to help! - Jose "
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Sabine Feller

March 13, 2026

5  out of  5
rating by Sabine Feller
"It was a pleasure to talk to Yamill and Ruthann. The quality of fast service and get quotes with a human on the line was so great. I definitely will 10/10 will recommend State Farm"
We responded:
"Hi Sabine! Thank you so much for your kind words! We’re thrilled to hear that Yamill and Ruthann provided you with fast, quality service and a personal touch. It means a lot to us that you felt supported throughout the process. We truly appreciate your recommendation and look forward to assisting you again in the future! - Jose"
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Tony DiSalvo

March 4, 2026

5  out of  5
rating by Tony DiSalvo
"Very responsive and helpful agency. Esteban was really great to to work with and quick to get back to me on any questions or concerns."
We responded:
"Hi Tony,
Thank you for your kind words and for taking the time to share your experience! We're thrilled to hear that Esteban was able to assist you promptly and effectively. Your feedback means a lot to us, and we're here anytime you need support. - Jose "
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karina pomales

February 20, 2026

5  out of  5
rating by karina pomales
"Yamill was so kind and helpful. He did what was best for me as his customer, explained everything so clearly, and saved me money! Service like that is rare. Thats how you get a lasting customer!"
We responded:
"Hi Karina,

Thank you so much for your wonderful review! We're thrilled to hear that Yamill provided you with clear explanations and helpful service while saving you money. It's always our goal to do what's best for our customers, and your kind words mean a lot to us. - Jose "
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Gail Rademan

February 3, 2026

5  out of  5
rating by Gail Rademan
"Miguel was right on top of my request! Thank You!"
We responded:
"Hi Gail, thank you for the five-star review! I am happy to hear that you had such a wonderful time working with Ty. I agree that he is an incredibly talented member of our team, and he always has our customers' backs. I'll be sure to share your praises with him—it will make his day for sure! We appreciate you being a part of our State Farm family! -Jose"
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Tina

January 30, 2026

5  out of  5
rating by Tina
"Miguel was very helpful and knowledgeable in resolving my home insurance issue. He went above and beyond to make sure that my paperwork was sent out immediately."
We responded:
"Hi Tina,
Thank you so much for your wonderful review! We're delighted to hear that Miguel was able to assist you effectively and went above and beyond to help with your home insurance. We truly appreciate your feedback and are always here to support you with anything you need. - Jose"
Profile photo of Ruben Darilov

Ruben Darilov

January 28, 2026

5  out of  5
rating by Ruben Darilov
"I’ve had State Farm as my renters insurance provider for more than 7 years, both in New York and now in Florida, and they’ve always been there for me when I’ve needed them. Excellent service and reliability—I would recommend them without a doubt!

Shout-out to Yamill, who quickly took care of everything for me. Cheers, and great job!!"
We responded:
"Hi Ruben,
Thank you so much for your kind words and continued trust in State Farm over the years! We're thrilled to hear that Yamill provided you with excellent service and took care of everything quickly. Your recommendation means a lot to us. If you ever need anything else, don’t hesitate to reach out. - Jose "
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Tabitha McGraw

January 27, 2026

5  out of  5
rating by Tabitha McGraw
"Yamill was a great help, super quick and professional. He made sure to communicate with me all of my options as well as when my request had been completed. I am overall very happy with the service I received.

This is an additional review. Yamill again is super attentive and quick to resolve my issues. I am truly impressed with his customer service."
We responded:
"Thank you so much for your kind words, Tabitha! We're thrilled to hear that Yamill provided you with quick, professional service and kept you informed throughout the process. Your satisfaction is our top priority, and we’re glad we could meet your expectations. We look forward to assisting you again in the future! - Jose "
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Nilda

January 27, 2026

5  out of  5
rating by Nilda
"Helpful information on Medicare advantage when deciding the best option in what you need."
We responded:
"Thank you so much, Nilda! We're glad to hear that the information we provided on Medicare Advantage was helpful in guiding your decision. If you have any more questions or need further assistance, please don't hesitate to reach out! - Jose "
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Atarah and Yoel

January 26, 2026

5  out of  5
rating by Atarah and Yoel
"Jamil was very helpful and informative. The outcome was very good. He helped me and took his time to answer my questions and verify all was done well and offer to follow up to confirm the transaction is completed"
We responded:
"Thank you for the great review, Atarah! We deeply appreciate you taking the time to leave State Farm Agent Jose Pomales’s Team with this feedback. "
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Ed Larsen

January 24, 2026

5  out of  5
rating by Ed Larsen
"Esteban was very knowledgable and able to answer all my questions. I appreciated his friendliness and ability to save me money on our auto insurance."
We responded:
"Thank you, Ed, for taking the time to leave this review! We’re glad to hear Esteban was able to answer all your questions and help you save on your auto insurance. We appreciate your trust and look forward to being here whenever you need us.- Jose"
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Troy Cobb

January 23, 2026

5  out of  5
rating by Troy Cobb
"I switched from Progressive to State Farm with the help of Yamill Pomales. I saved a bunch of money and got better coverage. He made the whole process super easy."
We responded:
"Thanks for the 5-star review! We genuinely appreciate your feedback about our Land O Lakes office. If there is anything specific we can do to make your next experience even better, feel free to share, as we are always looking for ways to improve our insurance experience. - Jose "
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Nancy Kesselring

January 22, 2026

5  out of  5
rating by Nancy Kesselring
"Miguel called right on time that we had set up. He was very professional, friendly and thorough. He did a medicare review for me and asked if he could call again in October when next year's plans come out. I'm looking forward to it."
We responded:
"Nancy, Thanks for the 4-star review! Your input helps us keep improving our customer focus on all things insurance. "
Profile photo of Joanne Sherva Holmes

Joanne Sherva Holmes

January 20, 2026

5  out of  5
rating by Joanne Sherva Holmes
"Yamill at State Farm(Jose Pomales agency) was so helpful to me today reviewing my policy, very personable and easy to talk to, I felt like I was in good hands and I am happy with the changes I made to help me going forward, I feel safe now on the roads!"
We responded:
"Thank you so much for your kind words, Joanne! We're thrilled to hear that Yamill provided you with helpful and personable service. It's wonderful to know you feel confident and safe on the road moving forward. We truly appreciate your trust in the Jose Pomales agency and look forward to supporting you anytime you need us! - Jose"